JustPressOne, Inc.
  • Cebu City, PHL
  • 30,000 Starting
  • Full Time

SSS, Phil-Health, Pat-IBIG, 13th Month Pay, Vacation Leave and Holiday Pay and Generous Incentives


Our contact center requires the services of an experienced person who can assume the management role for one of our more advanced production teams working.  

Shift Supervisor takes ownership of campaigns, is able to make sound decisions, and develops a thorough understanding of both client and internal needs. This requires adept project management capabilities, strong leadership skills, and client-servicing savvy, makes sure that all employees show up for work, all assigned tasks are completed, customers are happy, and all business runs smoothly

 

Key Responsibilities

  • To take full responsibility of the shift in terms of management of staff, management of production and quality targets and to ensure the smooth running of the production processes
  •  To take full responsibility of the quality and product that is produced within the shift in line with the company's quality systems, processes and procedures
  •  Manage, develop and motivate direct reporting staff
  •  Monitor, measure and report on production related process performance, general issues
  •  To ensure good communication is given either verbally or written to all members of staff
  •  To ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within the company in line with the companies Health and Safety policy
  •  Problem solving and troubling shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand
  •  To work closely with other Shift Supervisors to ensure production handovers are effective communications tools
  •  To ensure that the training skills are met for current and future demands of the shift
  •  To have an active role in the company's continuous improvement plan to achieve plans forfuture growth within the company
  •  Maintain housekeeping standards to ensure a clean and safe workplace
  •  All employees are responsible for ensuring company resources are used in an effective manner to ensure best operating costs
  •  Be able to make appropriate decisions while following the company's organizational structure
  •  Maintaining high level of timekeeping is of the essence

 

Required Knowledge, Skills and Abilities

  • Demonstrates authoritative but fair leadership qualities.
  • Should have friendly and calm demeanor.
  • Demonstrates excellent communication and customer service skills.
  • Must work well with a team.
  • Must be comfortable handling and counting money.
  • Must be able to provide clear instructions to employees.
  • Displays efficiency and strong time-management skills.
  • 2+ years supervisor or similar leadership experience

Pre-Employment Requirements

  • TIN, Phil-Health, SSS, Pag-IBIG numbers
  • Standard heath exam

 

Salary starts at 30k monthly + SSS, Phil-health and Pag-IBIG

Vacation leave and leadership incentives developed on an adhoc basic

 

 

JustPressOne, Inc.
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